Heather Dale vs. YouTube, Round 2

Heather Dale has actually gotten the attention of a YouTube customer service representative in her effort to get paid as YouTube claims it will do. She has a new video about it. It’s clearly the result of snatching just a little time, and hopefully she’ll have a more complete story for us soon. She says that she got approval for one program but not for another; there aren’t any details.

What’s still a serious concern is that it takes a big publicity campaign just to get the attention of a YouTube customer service representative. That’s a clear sign of a broken business operation. Google, like many successful businesses before it, has reached the stage of coasting on its success.I keep making attempts to use Google+ (which at least isn’t Facebook) but keep running into things that don’t work right. If it continues this way, it will be ripe for taking down.

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